How to get help our support staff is here

If you need help, we have 4 ways to give you assistance.

Getting Started Tutorial

The Getting Started Tutorial gives new users an overview of the most common tools like adding text and images to a page, adding new pages and more. You can access this tutorial by clicking on "Help & Support" and then clicking on "Getting Started Tutorial."

Support Documentation on Every Layout and Tool

Support documentation allows you to learn about all the possibilities of our 30+ layouts and tools with helpful instructions and screenshots. You can access them by clicking on "Help & Support" and then click on a layout or tools in the yellow "Documentation" box. Additionally, when you click on "Edit Page" for any page of your site or click on any tool, you will find a help button to the associated documentation or find instructions right on the edit page.

Searchable Knowledge Base

For common questions we have compiled a database that you can search using keywords. Click on "Help & Support" and then enter in your topic under "What topic do you want to search for?"

Ask a Question to the Support Team

If you cannot find your answers by any means above, we also offer personal help from our support team. There are 2 ways to submit a question:

• If you do not have a site with us, go to the homepage for your site and then click on "Support."
• If you have a site with us, log into your site and click on "Help & Support" and then scroll down to "Ask a Question to Support." Click on the topic for your question. On the next page, enter in your question.

Responses are within 24 hours. If you submitted via your site, you can see an archive of your most recent questions if you click on "Help & Support" and scroll down to "Questions Asked/Answered." If you have additional questions on one of your topics, click on your topic link and then post a question in the same message thread. This saves you from having to retype background information.